1. Information we collect

Personal Information: This includes information that identifies you or could reasonably identify you. The types of personal information we may collect include:

• Full name, date of birth, and contact details (address, email, and phone number)
• Identification documents and photographs (for visa applications)
• Employment details and job title
• Payment information (through secure third-party providers)
• Details regarding your visa and migration history
• Information on your interactions with us, including feedback and support requests
• Information about your browsing activities on our website, such as cookies and IP addresses

Sensitive Information: In providing migration services, we may collect sensitive information with your consent, including:

• Health information (if required for visa purposes)
• Criminal history (if relevant to visa applications)Racial or ethnic origin
• Racial or ethnic origin

2. How we collect your information

We collect personal information through various means:

• Directly from you: When you contact us through our website, email, phone, or during in-person consultations.
• Indirectly: Via your interactions with our website, emails, or social media.
• Third parties: We may receive information from government bodies or authorised representatives acting on your behalf, or through analytics and advertising providers.

3. Why we collect and use your information

We collect and use your personal information to:

• Assess your eligibility for migration and visa services
• Prepare and submit your visa application
• Communicate with you about your application status and answer queries
• Fulfill our administrative, billing, and record-keeping obligations
• Conduct market research and improve our services
• Comply with legal obligations and resolve disputes
• Provide you with information on other services that may be relevant to your needs

Sensitive Information will only be collected and used with your explicit consent and as necessary for your visa application or other primary purposes related to migration advice.

4. Disclosure of personal information

We may share your information with:

• Government agencies: Such as the Department of Home Affairs, for the purposes of processing visa applications.
• Service providers: IT, data storage, payment processing, and other service providers required to facilitate our services.
• Legal entities: Courts, tribunals, regulatory bodies, or law enforcement as required or authorised by law.
• Professional advisors: Accountants, auditors, and legal consultants as necessary.

We do not sell or rent your information to third parties.

5. Overseas disclosure

While we store your personal information in Australia, certain service providers or third parties may store, transfer, or access information from locations outside Australia. We take reasonable steps to ensure that any overseas recipient complies with privacy standards equivalent to those in Australia or seeks your consent for the transfer.

6. Data security

We implement strict data protection measures to secure your information from misuse, loss, and unauthorised access. Our data is stored securely, and access is restricted to authorised personnel only. However, please be aware that internet transmission is not entirely secure, and we cannot guarantee absolute security.

7. Access, correction, and complaints

You have the right to:

• Access: Request access to the personal information we hold about you. A small administrative fee may apply.
• Correct: Request correction of inaccurate or incomplete information.
• Complain: Lodge a complaint if you believe we have breached privacy laws. We will investigate and respond to your complaint promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

To make a request or complaint, please contact us at:

• Email: info@jbmigrationaus.com.au
• Phone: 0468 386 490

8. Use of cookies

We may use cookies to enhance your experience on our website. Cookies help us analyse web traffic and remember your preferences. You can disable cookies through your browser settings, though this may affect website functionality.

9. Changes to this policy

We may update this privacy policy periodically. We encourage you to review this page regularly to stay informed of any changes.
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Last updated: 30 October 2024